Shipping Terms

Add $ 6.00 for full insurance and postage on all orders in Canada, and $ 5.00 US for full insurance and postage on all orders to United States.

We DO NOT ship outside North America.

Most of the time, we use air mail. On heavy and bulky lots we use Canada Post ground Parcel Post.

SHIPPING TIMES: We ship most shipments within 5 business days after payment is received and processed, but shipping times may vary due to heavy volume. Parcel Post is not the fastest method of shipping, especially from Canada to the USA. A parcel may t ake anywhere from 1 to 3 weeks to reach you in the USA, and up to two months elsewhere. Registered mail is usually better, with an average delivery time of about 2 weeks.

INSURANCE:

We provide 100% insurance on anything shipped within Canada or the Continental USA, provided the full amount quoted for insured shipping is submitted. Customers outside North America may request insurance before shipment, and we will provide a quotation. If you believe a shipment to be lost, please wait for the appropriate delivery time to expire (see below), then e-mail a claim to us stating your address and name, item(s) lost and price paid. We will then initiate a claim. Please note: It is a fe lony to file a false claim for something which you have already received. Our claims are filed with Canada Post, which will investigate all claims with the recipient.

Estimated maximum delivery times:
Canada: 3 weeks
USA: 5 weeks